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We want this to be the best vacation of your life. And, to make sure you have the most carefree vacation possible, we offer CruiseCare®. CruiseCare® is an optional travel protection add-on to your cruise booking that’s available through Celebrity for US residents in all states except New York and Hawaii1. For New York and Hawaii residents who wish to purchase the product, please visit https://travelcruisecare.com.

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1-888-751-7804

New York and Hawaii residents may call Aon Affinity Services

1-800-797-4516

Why Travel Protection?

 

Cancellation Penalty Waiver Program – non-insurance features provided by Celebrity Cruises

 

Allows you to cancel and waives the normally non-refundable cancellation charges if you need to cancel for specified reasons. In addition, CruiseCare® Cancel For Any Reason Cruise Vacation Enhancement makes sure that in the event you choose to cancel for a reason not eligible under the plan, at any time up until departure, Celebrity will provide you with a cruise credit equal to 90% of the non-refundable value of your cruise vacation prepaid to Celebrity, for your use towards a future cruise (excluding Flights by Celebrity).

 

Trip Interruption & Trip Delay2

 

Provides coverage if you can’t start or finish your cruise vacation because you’re sick or hurt, there’s a death in the family, or for another covered reason. For Trip Delays, the plan reimburses up to $2,000 for covered out-of-pocket expenses to catch up to your cruise. For trip interruption the plan covers up to 150% of your total trip cost.

 

Baggage and Bag Delay Protection2

 

If your baggage or personal property is lost, stolen, or damaged, the plan covers up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan reimburses up to $2,000 for the purchase of necessary personal items due to a covered delay. 

 

Medical Expense, Evacuation & Repatriation Benefits2

 

Should you become injured or sick during your vacation, the plan reimburses for covered medical expenses for up to one year from the date of your accident or illness. It is important to evaluate your current insurance to ensure that you have adequate medical coverage while you are traveling. Depending on your plan, Medicare and other health insurance providers may not cover expenses incurred outside of the US. Coverage is up to $25,000 for Accident or Sickness Medical Expenses, up to $50,000 for Emergency Evacuation and up to $25,000 for Repatriation.

 

 

24/7 Emergency Assistance3 – emergency travel assistance provided by CareFree Travel AssistanceTM

 

Provides 24-hour travel assistance, medical assistance and emergency services, such as: pre-trip health, safety, and weather information, assistance with travel changes, lost luggage assistance, emergency cash transfer assistance, medical consultation, emergency legal, medical and dental assistance and more.

 

Need to file a claim?

Claims may be filed through Aon Affinity for guests who purchased Celebrity’s CruiseCare® plan.1 A claim may be filed online at www.aontravelclaim.com. To view terms, conditions and exclusions, visit: https://www.archinsurancesolutions.com/coverage/Celebrity.

1 This Celebrity CruiseCare® plan is an optional travel protection add-on to your cruise booking and is available through Celebrity for residents in all states except New York and Hawaii. New York and Hawaii residents who are interested in travel protection may contact Aon Affinity by visiting https://travelcruisecare.com or calling Aon Affinity at 1-800 797-4516. If added, CruiseCare® is not effective until the plan cost has been paid. Plan cost is not automatically included as part of your initial cruise deposit.

2 Travel Insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LPT 2013 and applicable amendatory endorsements. This is a brief overview of the coverages. Subject to terms, conditions, and exclusions. This is a general overview of travel insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.

This program was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); In CA & MN, AIS Affinity Insurance Agency Inc. (CA 0795465); in OK, AIS Affinity Insurance Services Inc.; in CA, Aon Affinity Insurance Services Inc. (CA 0G94493), Aon Direct Insurance Administrations and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency.

3 Worldwide Emergency Assistance are emergency travel assistance provided by CareFree Travel AssistanceTM. CEL_12162022

View Terms, Conditions and exclusions here.

Consumer Notices | Privacy Policy

www.archinsurancesolutions.com/consumer-notices-aon &

www.archinsurancesolutions.com/documents/archprivacynotice.pdf

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