Frequently Asked Questions

All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021.  In addition, the below regions have additional sailings suspended:

Unfortunately, no. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our “Cruise with Confidence" program, the same is true. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Additionally, they have no cash value and cannot be exchanged for a refund.

March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises:  Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. There is no need to call to initiate the process.  Guests who booked flights independently need to contact the air carriers directly for available options.

April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. There is no need to call to initiate the process. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Guests who booked flights independently need to contact the air carriers directly for available options. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity.

UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Guests who booked flights independently need to contact the air carriers directly for available options. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity.

Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3.

The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Visa® and Visa Signature® are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc.

Impacted guests on eligible sailings may choose to “Lift & Shift” their booking within the guidelines provided before their respective deadline. Reservations that “Lift & Shift” after final payment date are subject to cancellation charges based on the original booking’s cancelation policy.

To “Lift & Shift” the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide.

Yes, as long as the refund hasn’t been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise.

For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded.

Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare® (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises.  

For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading “PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.”

If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking.  All taxes and fees will be refunded back to original form of payment. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later.

If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund.  Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC.  When opting for a refund you will forfeit the bonus 25% amount of your FCC. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program.

If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund.  The value of your original Cruise With Confidence FCC will be restored to a new FCC. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund.  

Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use.  Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first.  Multiple FCCs may be applied per guest within the same reservation.

A refund form can be accessed at  https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. 

If you’re a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed.

If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund.

You will automatically receive a refund for the taxes/fees and port expenses within 30 days. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request.

If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Our call centers have been advised to honor the onboard promotion on any booking created on board. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook.

Yes. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. However, FCCs cannot be used to obtain a refund. Multiple FCCs may be applied per guest within the same reservation. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later.

The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts.

Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. The deadline to request a transfer is May 4, 2022.  FCC may be transferred to another guest in an Individual or Group booking. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later.

Our Cruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare; The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing.  These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Guests who would like to reschedule their sailing for another date must do so at prevailing rates.

Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee.

You may request a change in the cruise price and offer up to 48 hours prior to the departure date. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. If Celebrity Cruises’ “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise.  If our “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Certain promotions will be excluded from the policy. A list of exclusions will be provided.

Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due.  Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22.  All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program.

All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. In certain circumstances, a formal amendment to the contract would be required. The terms of the FCC offered to a contracted group may not be the same. 

As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. 

The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later.

If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC).  To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing.   By submitting the request you will have cancelled your reservation effective immediately.   The future cruise certificate will be issued to you within 30 days. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises.   The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking.

Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. 

Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook.  Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Any promotional onboard credits will be forfeited.

If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply.  This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits.   If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking.

If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first.

No. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled.

If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded.  Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator.

Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure.

Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived.

Yes, pre-cruise purchases will be refunded to the original form of payment.

All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one.

If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later.

The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Please reference the chart below.

Yes. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. However, FCCs cannot be used to obtain a refund. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation.

Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first.  A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation.

Yes. Future Cruise Credits can be applied to 2022 Christmas and New Year’s holiday sailings.

If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. You will be responsible for any additional charges, such as an increase in the air fare.   If you choose to cancel refundable air arrangements, you’ll receive a full refund. Refunds will be processed to the original form of payment. The refund will typically appear on your credit card statement in the next billing cycle.

UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If you booked flights independently with an airline or travel partner, you’ll need to contact them directly to inquire about a refund or contact your travel insurance provider.

If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. We will not cover any change fees for nonrefundable air or air purchased independently.

If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com.  

In your email, be sure to include the following:

Booking Number

Sail Date

Guest Names

Reason for the email/what was advised by the airline

Emails will be answered in the order received. Responses may take 7 to 10 business days.

Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation.

All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later.

Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing.  Deadline to request a transfer is May 4, 2022.  FCC may be transferred to another guest in an Individual or non-contracted Group booking.

Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at time of booking. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment.

Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later.

If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. (Applicable to US guests only.) 

Guests can purchase CruiseCare^®, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. 

CruiseCare^® provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). This helps protect your airfare if booked via Flights by Celebrity—even if the airfare is non-refundable. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase.

If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted.  

It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel Assistance^TM.

Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available.

Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan.  

No.

We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers.

These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely.  Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis.  Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us.

Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail  because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare.

Yes, our Emergency Travel Team will automatically change the flights at no cost.