For Celebrity Cruises® and parent company, Royal Caribbean Cruises Ltd, the safety and security of our guests and crew is our highest priority and fundamental to our operations. Our marine safety record over our 42-year history clearly illustrates our commitment to the safety of the millions of guests and crew that sail on our ships. The measures we take in the interest of safety are many, with our ships often exceeding what is required by regulatory authorities - these are all part of our ongoing commitment to innovation and continuous improvement in every aspect of our business.
At the beginning of every cruise, all guests and crew must complete a drill known as the "muster" drill, to ensure they are familiar with what to do and where to go in the unlikely event of an emergency. To further ensure they are aware of their specific muster location, we identify it on each of guest’s card keys. The location also is prominently noted on the back of every stateroom door.
In addition to the muster drill for our guests, our officers and crew conduct weekly, monthly and annual drills on every ship, and complete extensive training, certification and scenarios in preparation for the very unlikely event of an emergency, including training on ship evacuation procedures. All of our ships have sufficient lifesaving craft to accommodate every guest and crew member onboard, as well as additional capacity in reserve.
All of our ships are designed and operated in compliance with the strict requirements of the International Maritime Organization, the UN agency that sets global standards for the safety and operation of cruise ships, codified in the Safety of Life at Sea (SOLAS) Convention. Safety-related regulations are rigorous – and we often go above and beyond what is required; for example, carrying backup mechanical, navigational and safety provisions.
In addition, our vessels, regardless of where they sail in the world, comply with the U.S. Cruise Vessel Security and Safety Act (CVSSA) requirements, including railing heights, access control, closed circuit TV, medical preparedness, crime allegation reporting and crew training. Our own requirements generally exceed those specified within the CVSSA. We work closely with regulatory authorities to improve safety laws, and regularly participate in discussions and studies to inform legislators of current practices and offer our perspective on regulations and standards to assure safety.
Flag State authorities and other maritime safety regulatory bodies, such as the U.S. Coast Guard, from each country our ships visit also regularly inspect our ships. Their examinations focus on life-saving equipment and safety and environmental protection items and these officials have the authority to prevent our ships from sailing if we fail to adhere to regulations. In addition to these inspections, ongoing system of internal as well as external (independent) marine expert audits also helps us remain vigilant, safely operate our ships and maintain effective systems.
For more information on this topic, read other frequently asked questions about Safety & Security FAQs section.
Cruise Ship Crime Allegation Statistics
Celebrity Cruises® is committed to preventing illegal activity and treats all allegations seriously. We report all allegations of crimes to law enforcement, regardless of the validity of the claim. The Cruise Vessel Security and Safety act of 2010 (CVSSA) requires that statistics for cruise ship crime allegations be posted on the Internet by the US Government for public viewing. This public reporting requirement is unique to the cruise industry, as there is no similar requirement for any other commercial industry, including hotels and airlines. You may review these government statistics at Cruiseline Incident Reports.
Security Guide Overview
The Cruise Vessel Security and Safety Act requires cruise lines which operate in United States waters to make a Security Guide available to guests. This Security Guide is provided pursuant to that United States law.
The safety and security of our guests and crew is our highest priority. Allegations of crime, missing person reports and medical emergencies are taken seriously and we are committed to responding in an effective and caring manner for those involved. Each of our ships is staffed with dedicated security and medical teams to respond to alleged crimes and medical situations, respectively. They are onboard, on duty and available at all times.
Should you become aware of someone being injured or of unsafe or possibly illegal behavior during your cruise vacation, it is very important that you immediately report this to the ship's management. This may be done by calling the ship's emergency telephone number listed in the directory of services in your stateroom; or by calling or going to the Guest Services / Guest Relations Desk. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause ship's personnel to be unable to effectively respond to the situation and unable to properly preserve information or evidence that could assist law enforcement's investigation and prosecution of those responsible.
As a company, we report crime allegations to law enforcement so they can investigate and prosecute to the fullest extent of the law, regardless of where in the world the ship is located at the time of the incident. Crime allegations are reported to law enforcement officials in the next port of call, as well as to the nation where our ships are flagged. We also report allegations of crime to the Federal Bureau of Investigation (FBI) and United States Coast Guard (USCG), in compliance with United States laws.
According to United States federal law, on international voyages that embark or debark in the United States, Royal Caribbean Cruises Ltd. (and other cruise lines) is required to report onboard felonies and missing United States nationals to federal agencies. For a missing United States national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the FBI by telephone as soon as possible, to the United States Department of Homeland Security electronically and to the USCG in writing. These requirements apply to onboard incidents that occur while the ship is in United States territorial waters, or on the high seas or in foreign waters if the victim or perpetrator is a United States national. The FBI can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel's nation of registry, may also assert jurisdiction and impose additional reporting requirements.
United States law also requires us to provide you the following information. For cruises embarking or debarking in the United States, you may independently contact the FBI or USCG for incidents arising any time during the voyage. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities. Contact information for these entities along with contact information for a third party victim advocacy group and the locations of United States Embassies and Consulates for the ports we plan to visit during United States oriented voyages is being made available to you. If you need assistance in locating this information or if you find this information has changed since publication or is incorrect, please contact Guest Services / Guest Relations immediately. Security Guide contact list
Stewardship Report
The 2012 Stewardship Report offers a look at the practices and performance of our Safety, Security, Environment and Medical/Public Health areas. During each voyage, we remain dedicated to safeguarding our guests and crew, as well as the destinations and marine environments where we operate.
Our Approach to Sound Stewardship (PDF)
Security Guide
The Cruise Vessel Security and Safety Act requires cruise lines which operate in United States waters to make a Security Guide available to guests. This Security Guide is provided pursuant to that United States law.
The safety and security of our guests and crew is our highest priority. Allegations of crime, missing person reports and medical emergencies are taken seriously and we are committed to responding in an effective and caring manner for those involved. Each of our ships is staffed with dedicated security and medical teams to respond to alleged crimes and medical situations, respectively. They are onboard, on duty and available at all times.
Should you become aware of someone being injured or of unsafe or possibly illegal behavior during your cruise vacation, it is very important that you immediately report this to the ship's management. This may be done by calling the ship's emergency telephone number listed in the directory of services in your stateroom; or by calling or going to the Guest Services / Guest Relations Desk. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause ship's personnel to be unable to effectively respond to the situation and unable to properly preserve information or evidence that could assist law enforcement's investigation and prosecution of those responsible.
As a company, we report crime allegations to law enforcement so they can investigate and prosecute to the fullest extent of the law, regardless of where in the world the ship is located at the time of the incident. Crime allegations are reported to law enforcement officials in the next port of call, as well as to the nation where our ships are flagged. We also report allegations of crime to the Federal Bureau of Investigation (FBI) and United States Coast Guard (USCG), in compliance with United States laws.
According to United States federal law, on international voyages that embark or debark in the United States, Royal Caribbean Cruises Ltd. (and other cruise lines) is required to report onboard felonies and missing United States nationals to federal agencies. For a missing United States national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the FBI by telephone as soon as possible, to the United States Department of Homeland Security electronically and to the USCG in writing. These requirements apply to onboard incidents that occur while the ship is in United States territorial waters, or on the high seas or in foreign waters if the victim or perpetrator is a United States national. The FBI can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel's nation of registry, may also assert jurisdiction and impose additional reporting requirements.
United States law also requires us to provide you the following information. For cruises embarking or debarking in the United States, you may independently contact the FBI or USCG for incidents arising any time during the voyage. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities. Contact information for these entities along with contact information for a third party victim advocacy group and the locations of United States Embassies and Consulates for the ports we plan to visit during United States oriented voyages is being made available to you. If you need assistance in locating this information or if you find this information has changed since publication or is incorrect, please contact Guest Services / Guest Relations immediately.
Security Guide Contact List
Frequently Asked Questions
Need more information? See our frequently asked questions about safety and security.
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